Job openings for customer relationship manager in visakhapatnam chandigarh

Maintain Customer Relationship

Build sustainable relationships and trust with customer via open and interactive communication
Regular & timely interaction with the customer via various modes like calls, what’s app, EDMs etc. as decided per the business plan
Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)
Perform annual protection review calls as per the timelines

Campaign Calling
Perform Segmented product based campaigns including GLIP, SWP, FWP and others
Ensure that the customers are aware of the offering and do not have any confusion regarding the same

Perform Service Request Calls
Keep records of customer interactions, process customer accounts and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers’ needs to achieve satisfaction.